SHIPPING POLICY

I make everything in my Suffolk workshop, some orders take longer than others.

If you order 1 or more item you will only pay for 1 postage cost.

I aim to send out made-to-order designs within 7 working days.

If the item is in stock it will be posted out within 1 - 2 working days.

I send all my orders out via Royal Mail first class post.

Hats and tops P&P charges are £3.50, smaller items are £1.50

Most items are wrapped and sent out in recycled packaging. 

RETURN & EXCHANGE POLICY

 Please be mindful that most work is made to order. Please look closely at shade card pictures and sizes to make sure you made the right choice.

I am happy to send out samples rather than receive a returned item that I cannot resell.

Happy to offer made to measure on all hats so send me a head measurement if you are not sure of your size.

P&P charges will not be refunded unless item is faulty.

In the unlikely event that an item is faulty a full refund will be given including P&P